Payment Terms

How do I make a payment for a KALYAN AGENCIES purchase?
KALYAN AGENCIES offer multiple methods to make payments for your order: Credit Card & Debit Card, Net Banking and Cash on Delivery. All Credit/Debit card details remain confidential and private. KALYAN AGENCIES and our payment gateways ensure to protect your card information.

Are there any hidden charges when I make a purchase on KALYAN AGENCIES (Sales Tax)?
There are absolutely no hidden charges when you make a purchase with KALYAN AGENCIES. We offer free delivery if the order is Rs. 10,000 or over. The prices listed for all items are final and all-inclusive. The prices you see on our product pages are exactly what you pay for the item.

How do I pay using a Credit/Debit card and is it safe? (to consult with HDFC)
We accept all VISA, MasterCard both Indian & foreign cards are supported and not International. Purchase limit through net banking & card is as per your card limit.
All Credit/Debit card details remain confidential and private. KALYAN AGENCIES and our trusted payment gateways use encryption technology to protect your card information

List of Credit & Debit Cards to be accepted:

Shipping & Warranty policies

Are Sanitaryware, CP, Wellness, Mirror & Kitchen Sink products purchased online covered by warranty?
All items sold on KALYAN AGENCIES’s website come with Kalyan Agencies’s warranty terms & will be serviced by KALYAN AGENCIES.
All products (Sanitaryware, CP, Wellness, Mirror & Kitchen Sink) are covered under KALYAN AGENCIES warranty policies. To know more about the warranty policies kindly see warranty page

How much are the delivery charges?
KALYAN AGENCIESprovides free delivery on all items if your total order amount is Rs.10,000/- or more. Otherwise Rs. 250/- is charged as delivery charges.

What is the estimated delivery time?
The estimated time may differ from one item to another. Please read below for an explanation of delivery estimates:

Mentioned as 15 days delivery time: These items will also be mentioned as “In Stock”. For all areas serviced by KALYAN AGENCIES’s channel partners the delivery time will be 15-18 business days. For other areas, orders will be sent from Central warehouse through transport service which may take 21-25 days depending on the location. Business days exclude public holidays and Sundays.

Mentioned as more than 21 days delivery time: We procure and ship the items within the time specified on the item details page. Some items have to be imported from outside India. These items can take 21 or more days to reach you. You can always rest assured that you will receive your order within the time specified.

Preorder or Forthcoming or Awaiting: These items are soon to be available and we prebook your item for you. The item will be sent to you within 15 days of its arrival. The Preorder duration varies from item to item. Once known, release time and date is mentioned. Eg: 30th April.

For Out of Stock items: Currently we do not have these products available for sale. Please write to us with your details and we will let you know once it is available for sale at www.Kalyan Agencies-india.com. The availability of product is purview of KALYAN AGENCIES
With every order, you will receive an email containing the details of the order placed by you. You can also see the history of the same in your cart. Once we ship the item(s), you will receive another email containing the shipping details.

How will the delivery be done?
We process all deliveries through Transport & Channel partners.

If there is no channel partner available in your area, we will ship your items via local transport. If your order contains any critical item* we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our channel partners.
All products should be checked thoroughly during delivery for any incidental damages. No claim, except manufacturing defect, will be entertained once the product is delivered & money received.

What about warranty & hidden costs (sales tax, etc.)?
There are no extra taxes, hidden costs or additional charges apart from shipping charges for invoice value less than Rs.10,000. The price mentioned on the website is the final price. What you see is what you pay. Our prices are all inclusive. All taxes are included with the list prices.
Warranty terms & conditions as per Kalyan Agencies’s warranty policies (to enclose warranty policies).

Why does the estimated delivery time vary from product to product?
Items which are labelled ‘In Stock’ on their respective product pages, are stocked in our various warehouses and usually take 12-15 business days to reach our customers. Items which we will need to procure or import – the delivery of these items can vary between 6-8 weeks.

Does KALYAN AGENCIES deliver internationally?
KALYAN AGENCIES do not deliver items internationally. But you are more than welcome to make your purchases on our site from anywhere in India.
Replacement & Refund Policies

Replacement Guarantee? How do I get a defective item, ordered on www.www.Kalyan Agencies-india.com, replaced?
All physical products sold on www.kalyanagencies.com(except electronic items) are covered under our Warranty Policy & will be replaced accordingly. Kindly visit warranty page on website for more details.

In order to get a defective item replaced

• Contact Customer Care via the Kalyan Agencies Care page or call us on +91 6392752373, within 15 days from the date of delivery.
• The defective product or part will be recalled and a replacement will be shipped only after verification & approval by our service engineer/regional customer care head who will contact you within 48 hrs.

Please note –

• Replacement can be for the entire product or part(s) of the product subject to availability of the same with KALYAN AGENCIES.
• Replacement is offered for the products sold at www.kalyanagencies.com only.
• All products should be checked thoroughly during delivery for any incidental damages. No claim, except manufacturing defect, will be entertained once the product is delivered & money received.

How do I cancel an order on www.kalyanagencies.com?
For outright cancellations by you:
If you cancel your order within 24 hrs of placing it, we will refund the entire amount. Or else the order will be considered confirmed.

Note: If you receive a package that is open or looks to have been tampered with, do not accept it. Contact KALYAN AGENCIES Customer Care on+91 6392752373, and we will have the issue quickly resolved.

Following shall not be eligible for return or replacement –

• Damages due to misuse of product;
• Incidental damage due to malfunctioning of product;
• Products with tampered or missing parts & packaging;
• Any damage / defect which are not covered under the manufacturer’s warranty;
• Any product that is returned without all original packaging and accessories, including the box, KALYAN AGENCIES’s packaging if any, and all other items originally included with the product(s) delivered

Special Notes
“We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.